Privacy Policy – 365 Games

1 Introduction

365 Games ("we", "us", "the Platform") operates the gaming website at https://365games.onl. This Privacy Policy explains how we collect, use, store and protect the personal information of anyone who registers, browses or interacts with the platform ("you", "the Player").

By creating an account or continuing to use 365 Games, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, all of which together govern your use of the platform.

We are committed to handling your personal data with care and transparency. If you have any questions about how your data is handled at any point, our support team is available to assist you.

2 Data We Collect

We collect information about you in two ways: information you provide directly, and information collected automatically through your use of the platform.

Information You Provide

Information Collected Automatically

When you visit or use the platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system, pages visited, session duration and in-game activity. This data is collected through cookies and server logs and helps us maintain platform security, detect fraud and improve the overall experience.

3 How We Use Your Data

The personal data we collect is used exclusively for legitimate operational purposes. We do not use your data for anything unrelated to delivering and securing the 365 Games platform. Specifically, your data is used to:

• Create and manage your player account.
• Verify your identity and age as required by our responsible gaming obligations.
• Process PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• Detect and prevent fraud, money laundering and other prohibited activity.
• Personalise your gaming experience, including suggesting relevant games such as slots, fish games or cricket betting markets based on your activity.
• Send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• Send promotional messages and bonus offers — only if you have opted in to receive these.
• Respond to your queries, complaints and support requests.
• Comply with our internal record-keeping and anti-fraud requirements.
• Analyse platform usage in aggregate to improve features, performance and user experience.

4 Legal Basis for Processing

Every time we process your personal data, we do so on one of the following lawful grounds:

• Contract performance: Processing your data is necessary to deliver the services you signed up for — account management, payments, gameplay and withdrawals.
• Legitimate interests: We process certain data to protect the platform and our players from fraud, abuse and security threats. This includes IP logging, device fingerprinting and behavioural analysis for anti-cheating purposes.
• Legal obligation: Some data processing is required to meet our anti-money laundering, identity verification and record retention responsibilities.
• Consent: Where we rely on consent — such as for marketing communications — you are free to withdraw that consent at any time without affecting your ability to use the platform.

5 Cookies and Tracking Technologies

365 Games uses cookies and similar tracking technologies to ensure the platform functions correctly and to gather usage analytics. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

You can manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling cookies may affect the functionality of certain parts of the platform, including saved preferences and session continuity.

6 Data Sharing

There are limited circumstances in which we share your data with trusted third parties. In every case, the sharing is subject to data protection agreements that require those parties to handle your information securely and only for the specified purpose:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum necessary data to authorise and settle PKR transactions on your behalf.
• Identity verification services: To confirm your age and identity during KYC checks, we may share identity documents with a trusted verification provider. This data is not retained by the provider beyond the verification period.
• Fraud and security providers: We use specialist tools to detect account compromise, bot activity and payment fraud. These tools process limited behavioural and technical data for security purposes only.
• Legal and regulatory bodies: We may disclose data if required to do so by a valid legal process, court order or to cooperate with a fraud investigation. We will inform you of such disclosures where legally permitted to do so.

We do not share your data with game content providers, affiliate partners or any other commercial third parties beyond what is strictly necessary for operational purposes.

7 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, in line with our fraud prevention and record-keeping requirements. As a general guide:

• Active accounts: Data is retained for the lifetime of your account plus a minimum of five years after closure.
• Transaction records: Financial transaction data including PKR deposit and withdrawal history is retained for a minimum of five years from the date of the transaction.
• Support communications: Chat logs and email correspondence are retained for up to three years from the date of the interaction.
• Marketing consent records: Records of your opt-in and opt-out history are retained for as long as legally required to demonstrate compliance.

Once the applicable retention period expires, your personal data is securely deleted or anonymised in a way that makes it impossible to re-identify you. Aggregated, anonymised analytics data may be retained indefinitely as it no longer constitutes personal data.

8 Your Rights

As a user of 365 Games, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our support team. We aim to respond to all requests within seven working days.

9 Children's Privacy

If you are a parent or guardian and believe that a minor in your care has registered on 365 Games, please contact us immediately at [email protected] with the relevant details. We take this matter seriously and will act swiftly to investigate and remediate. We also encourage parents to make use of parental control tools available through device and internet service providers to prevent underage access to online gaming platforms.

10 Data Security

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Hashed and salted storage of account passwords — we cannot read your password, only verify it.
• Access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of platform infrastructure.
• Automated fraud detection systems that flag unusual account or payment activity in real time.
• Secure, encrypted storage of identity verification documents submitted during KYC processes.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

You also play an important role in keeping your account secure. Use a strong, unique password, do not share your login credentials and notify us immediately if you suspect your account has been compromised.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and display a notice on the platform. For significant changes, we may also send a notification to your registered email or mobile number.

Your continued use of 365 Games after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically if you are an active player. Previous versions of this policy are available on request via our support team.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled, please get in touch with our support team. We are here to help and aim to respond to all privacy-related queries within seven working days.

For responsible gaming support, deposit limits or self-exclusion requests, visit our dedicated Responsible Gaming page. For full platform rules, see our Terms and Conditions.